Acceptable ID

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ACCEPTABLE ID

To help protect our customers and guard against theft and fraud, we're required to verify the identity and address of everyone we buy from and sell to at Cash@Maxx.

Step 1

Proof of Identity

Most customers can use a single photo ID document. If you don't have one of these, a couple of alternative combinations are accepted instead.

Photo ID Use on its own
  • UK passport
  • UK photo-card driving licenceFull or provisional, at your current address
  • EU passportNon-UK nationals from an EU country – must be supported by a UK bank account statement
  • EU national ID cardNon-UK nationals from an EU country
  • Non-EU passportNon-UK nationals from a country outside the EU – plus proof of residency or a work permit issued by UK Visas and Immigration (UKVI), and must be supported by a UK bank account statement
  • Non-EU national ID cardNon-UK nationals from a country outside the EU – plus proof of residency or a work permit issued by UK Visas and Immigration (UKVI)
Alternative Combinations No photo ID? Use one of these
  • Old-style UK driving licencePlus one proof of address, dated within the last 3 months
  • DWP letter confirming a benefit, tax credit, or pensionDated within the last 12 months, at your current address – plus proof of date of birth (birth certificate, student card, NHS card, citizen card, doctor's letter, or prescription)
  • HMRC letter confirming income tax payment or rebateDated within the last 12 months, at your current address – plus proof of date of birth (as above)
🕐 All photo ID must be in date. Expired documents can't be accepted, even if the photo is still clearly recognisable.
Step 2

Proof of Address

If your proof of identity doesn't already confirm your address, we'll need one of the following.

  • Utility billGas, electric, water, TV licence, internet, landline, or mobile (if on contract) – dated within the last 3 months
  • Council correspondenceCouncil tax, housing benefit, voting card, or tenancy agreement
  • Bank statementDated within the last 3 months
  • Insurance letterCar, home, life/private pension, or pet insurance
  • Letter from a government bodyJobcentre Plus, DWP, HMRC, a court letter, or a DBS (CRB) check letter
  • Photo-card driving licenceIn date and at your current address – only if you've used a passport as your proof of identity
📄 All documents must be original, in date, and on official headed paper showing the full name and address of the organisation that issued them.
Please note

What We Can't Accept

A few commonly offered documents don't meet the verification standard we're required to apply, and we're unable to accept them.

⚠ Not Accepted

  • Solicitor's letters – solicitors don't always carry out identity checks on clients; they often simply accept the details a client provides them
  • NHS letters – for the same reason as above
  • Bank cards
  • Payslips, P45s, or P60s – these are issued by an employer, and we have no way of knowing what checks that employer carried out

Not Sure If Your Documents Qualify?

Email us before your visit and we'll happily check for you.

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