Terms & Conditions

Cash@Maxx Terms of Service

Last Updated: 6 June 2026

This User Agreement (the "Agreement") is a legally binding contract between you ("User", "you", or "your") and Cash@Maxx.

The services available on the Cash@Maxx website (https://cashatmaxx.co.uk) and all associated websites, subdomains, applications, and physical retail stores are operated by the following companies trading as Cash@Maxx:

  • SWANSEA TRADE LTD (Company Number: 11057167)

  • TECH SWAP LTD (Company Number: 13863170)

  • BUSINESS MARKETING 247 LTD (Company Number: 13356213)

Registered Office:
14-18 City Road
Cardiff
South Glamorgan
Wales
CF24 3DL

Contact Email: stores@cashatmaxx.com

References to "Cash@Maxx", "we", "us", or "our" refer to the relevant company responsible for providing the specific service, sale, purchase, or transaction.

1. Acceptance of Terms & Amendments

By registering for, accessing, or using our online or offline services, you agree to be bound by this Agreement. If you do not agree, you must cease using our services immediately.

We may amend this Agreement at any time. We will provide existing users with 30 days' advance notice of material changes via email or a prominent notice on the Site. Continued use of our services after the 30-day notice period constitutes acceptance of the updated terms.

New user registrations will be bound by the version of the Agreement active at the time of registration.

2. User Eligibility & Account Security

Age Restriction

You must be at least 18 years old to use our services, register an account, sell items to us, or purchase goods from the webshop.

Geographic Restriction

Online shopping and shipping services are strictly limited to mainland United Kingdom addresses.

Account Security

You are solely responsible for all activities conducted under your User ID and password.

You must keep your password confidential and notify us immediately if you suspect unauthorised access.

You may not sell, transfer, or share your account with any third party.

Prohibited Use

We reserve the right to suspend or terminate accounts immediately if we reasonably suspect activities related to commercial drop shipping, fraud, abuse of promotions, or any misuse of our services.

3. Selling Items to Cash@Maxx (In-Store Purchases & BuyBack)

To comply with our legal obligations under UK anti-theft legislation, trading schemes, and police protocols, we enforce a strict Identity Verification Policy.

CCTV

All in-store transactions are recorded by CCTV for crime prevention, staff safety, and public security.

Age Verification

Sellers must be 18 years of age or older.

Identification Requirements

You must provide valid government-issued photo identification and proof of address conforming to our Acceptable ID Policy.

Product Checks & Testing

Serial numbers may be checked against national crime databases, including CheckMEND.

Where applicable, items may undergo electrical (PAT) and functional testing before purchase.

Police Cooperation

We work closely with law enforcement agencies and may surrender transaction records or goods where items are suspected of being lost, stolen, or fraudulently acquired, or where required by law.

4. Data Protection and GDPR Compliance

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The specific Cash@Maxx company processing your transaction acts as the Data Controller.

Information We Collect

We may collect:

  • Name

  • Address

  • Email address

  • Telephone number

  • Payment details

  • Images of identification documents

  • CCTV footage

  • Transaction history

  • IP address

Legal Basis for Processing

Personal information is processed to fulfil our contract with you, comply with legal obligations, prevent fraud, and protect our legitimate business interests.

Data Sharing

We do not sell personal data.

Information may be shared with law enforcement agencies, fraud prevention organisations, payment providers, regulatory authorities, and identity verification services where legally required or reasonably necessary.

Your Rights

You have the right to access, correct, restrict, or request deletion of your personal data where applicable by law. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

For full details regarding how we collect, process, retain, and protect personal information, please refer to our Privacy Policy.

5. Buying, Orders, and Stock Availability

Contract Formation

A legally binding purchase contract is only formed when we dispatch the item and send a shipping confirmation email.

Stock Availability

Because our inventory consists primarily of unique second-hand goods also displayed in physical stores, stock may become unavailable online before an order is processed.

We reserve the right to cancel any order prior to dispatch if stock is unavailable. A full refund will be issued in such circumstances.

Anti-Fraud Verification

We reserve the right to request additional identification or verification from customers before dispatching goods.

6. Pricing, Payment, and Cryptocurrency

Pricing & VAT

Prices displayed on the Site include VAT where applicable. Delivery charges are displayed separately during checkout.

Pricing Errors

In the event of an obvious, unmistakable, and easily recognisable pricing error, we are under no obligation to provide the item at the incorrect price. We reserve the right to cancel the order and issue a full refund.

Payment Processing

Card billing details must exactly match the cardholder's registered billing address and postcode.

Goods will not be dispatched until cleared funds have been received.

We aim to dispatch items within 5 working days of receiving cleared funds.

Cryptocurrency Disclaimer

Where payment is made using cryptocurrency, any subsequent refund will be issued strictly in Great British Pounds (GBP) based on the sterling purchase price shown on the original transaction receipt, not the cryptocurrency equivalent.

7. Warranty and Consumer Rights

Statutory Standards

In accordance with the Consumer Rights Act 2015, all goods sold must be of satisfactory quality, fit for purpose, and as described.

Pre-Owned Nature

Unless otherwise stated, goods sold are pre-owned or refurbished.

Cosmetic wear consistent with the item's age and grade should be expected and does not constitute a fault.

Listing photographs form an integral part of the item description.

Remedies for Faults

If an item fails to meet statutory standards, you are entitled to statutory remedies including repair, replacement, or refund.

To exercise these rights, you must contact the specific store branch that fulfilled your order.

Delivery Risk

Risk of loss or damage passes to you once the goods have been physically delivered to your specified address or left in accordance with your delivery instructions.

8. Returns and Right to Cancel (Online Distance Sales Only)

Cooling-Off Period

Under the Consumer Contracts Regulations 2013, online buyers have the right to cancel their purchase contract within 14 days without giving any reason.

The cancellation period expires 14 days from the day you (or a designated third party) acquire physical possession of the goods.

Exercising Your Right

To cancel, you must notify the store via a clear statement (for example email or written communication) before the 14-day period expires.

Additional Cash@Maxx Return Rights

Additional return rights may apply under the Cash@Maxx Refund & Returns Policy. Please refer to our Refund & Returns Policy for full details of our goodwill return periods, conditions, exclusions, and procedures.

Exclusions

In accordance with statutory law, you cannot cancel contracts for the sale of audio recordings, video recordings, DVDs, video games, or computer software where the protective security seal has been unsealed after delivery.

8.1 Returns Procedure & Refunds

Returning Goods

Goods must be returned without undue delay and no later than 14 days after notifying us of your cancellation.

Unless the goods are faulty or delivered in error, you must cover the direct cost of returning the goods.

Diminished Value Deductions

You are legally responsible for any diminished value of the goods resulting from handling beyond what is strictly necessary to establish the nature, characteristics, and functionality of the items.

We reserve the right to deduct an amount from your refund to cover any such loss in value.

Refund Timeline

Refunds will be issued within 14 days of receiving the returned goods, or 14 days after you provide satisfactory evidence that they have been sent back.

Refunds will be processed using the same payment method used for the original transaction.

9. Limitation of Liability

Consumer Protections Non-Excludable

Nothing in this Agreement shall limit or exclude any statutory rights or remedies available to consumers under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

Uncapped Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.

Business Loss Exclusion

Cash@Maxx supplies goods strictly for domestic and private consumer use.

Subject to the clauses above, we shall not be liable for any commercial or business losses, including loss of profit, loss of business, business interruption, loss of data, or consequential commercial damages.

Financial Cap

Our maximum liability arising out of or in connection with any transaction shall not exceed the total amount paid for the goods giving rise to the claim.

10. Governing Law and Jurisdiction

Governing Law

This Agreement, and any non-contractual disputes or claims arising out of it, shall be governed by and interpreted in accordance with the laws of England and Wales.

Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute arising out of or in connection with this Agreement.